SHIPPING & DELIVERY

What delivery services do you use?

We ship from Japan.

Domestic orders are sent through Sagawa Express (some may be sent through Japan Post). International orders are sent through...

My order arrived damaged. What should I do?

If the box arrives to you damaged, please check the contents immediately.
If the contents of the box are damaged, return the box to the delivery company....

Will my international order be subject to customs duties?

The price of your order does not include customs duties. Depending on the type of product you ordered and the delivery address, you may be subject to...

I made multiple orders. Can I combine them?

Our systems are unable to combine shipping costs of multiple orders if you order them separately.
We recommend cancelling both orders and reordering all of the products...

I want to change the delivery address.

Please check the shipment status of your order and either contact us or the delivery company.
Keep in mind that we may not be able to fulfill...

When will my order be shipped?

For domestic orders, the shipping time differs by product, so please check the product page for more details.

For international orders, we will ship out your order...